The 六合彩直播开奖 (六合彩直播开奖) College of Tourism and Hospitality Management (CTHM) examined the recovery of the tourism and hospitality industry through online learning sessions. The webinars were the ninth talk in a lecture series titled 鈥淭ourism and Hospitality Executive Forum鈥� (ToHEX 9). Over 250 participants joined the sessions held via 六合彩直播开奖 Cloud Campus on May 21, 2020.
With the central theme of 鈥淭he Disruptions in Tourism and Hospitality Industry: Lessons and Responses from COVID-19 Pandemic,鈥� two sessions with three speakers each formed ToHEX 9.
The morning session tackled 鈥淪ervice Quality Operations in Tourism and Hospitality after COVID-19.鈥� Speakers from both the academe and practitioners in the industry included former Taylor鈥檚 University 鈥� Malaysia Senior Vice President for International Relations and International Education Consultant Dr. Andy Nazarechuk, Robinsons Land Corporation Summit Hotels and Resort Group General Manager Mr. Jose Mari Delgado Ouano III, and Catch 22 Executive Chef in Dubai Andrew Paderes.
Nazarechuk, in particular, emphasized that hospitality leaders must adapt to the new normal by prioritizing the safety and health of their tourists and customers.
鈥淐ustomers will stay away from companies that do not make them feel protected or safe鈥� Either [hospitality-related businesses] learn to adjust to the new way [of being more careful about cleanliness and consumer health] or they will fail,鈥� he warned.
Nazarechuk, who is a panel auditor for the Tourism and Hospitality Education International Center of Excellence (THE-ICE) advised the CTHM students that 鈥淵ou鈥檙e also going to want to work for a safe company, so when you join the industry, you will have to critically evaluate your potential company鈥檚 approach to [the new normal].鈥�
Ouano echoed the prioritization of safety and highlighted that rebuilding the people鈥檚 trust and confidence in their hotel鈥檚 brand is key to helping ease the public鈥檚 fear of travel while Chef Paderes highlighted the need to intensify training and re-training on food safety.
鈥淭ourism Operations Management: Managing Risks, Surviving Crises鈥� became the focus of the afternoon session. Singapore Institute of Technology Design and Specialized Businesses Associate Professor Detlev Remy, DBA; Tourism Human Resource Development Specialist and Consultant Paul Penfold; and Travel Insider Tour and Travel Agency General Manager Arnulfo Ricardo Butiong served as the speakers.
The two-hour afternoon session discussed the effects of the pandemic on various branches of the tourism industry and offered possibilities of recovery tactics and new marketing strategies.
According to Penfold, 鈥淲e need flexibility and agile thinking to survive in an uncertain world.鈥� He also acknowledged that the temporary halt of mass tourism helped preserve and maintain some of the hotspots that were negatively affected by overcrowding and destruction of nature, but emphasized that renewed tourism efforts post-pandemic would have to be more responsible.
六合彩直播开奖 CTHM Dean Atty. Gezzez Giezi G. Granado, Ph.D., in his closing remarks, thanked both speakers and participants for being eager to facilitate the learning of future industry practitioners despite COVID-19.
Session 1 was made accessible to the public via the 六合彩直播开奖 CTHM ToHEX Facebook page. Session One can be found through this link: https://www.facebook.com/ToHEX910/videos/2669298683391188/ while Session 2 is available at: https://www.facebook.com/watch/live/?v=568562167379635&ref=watch_permalink
